In the world of luxury, customer experience is built on emotion, availability, and relational excellence.
Yet, an invisible reality is undermining the performance of your in-store teams: Up to 20% of their time is wasted searching for internal procedures, product information, or customer service responses. The result?

• Growing frustration among advisors

• Less availability for clients

• Potential inconsistencies in brand messaging

At Xperience AI, we believe artificial intelligence shouldn’t replace humans, it should empower them.

That’s why we help luxury brands design tailor-made AI assistants for their store advisors.
Trained on your internal documentation, tone of voice, guidelines, and product catalogs, our solution becomes a true daily co-pilot for your teams.

Before AI:

• The advisor leaves the client to go look up a return or exchange procedure
• They dig through paper files or complex intranet portals
• On average, they lose 1 hour per day handling repetitive tasks

After AI:

• The advisor asks the AI assistant directly from a tablet or phone
• In 5 seconds, they get a clear, brand-aligned response
• The response is available in all languages
• All data is 100% confidential, hosted securely in Switzerland or Europe

• Time saved: Up to 50 minutes/day/advisor

• ROI: Break-even reached within a few months for a 10-person team

• Security: No external data transfers

• Sovereign data hosting compliant with luxury sector standards

• Advisors who are more available and focused on the client

• Consistent answers, always aligned with your tone of voice

• Less stress, more human value added

• Ongoing skill development for your teams

Are you a retail manager, CX director or CIO at a luxury brand?
Looking for a solution to boost efficiency without sacrificing human connection?

👉 Let’s take the time to talk.

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